Refugee Rights Hub 2022

Job Title	Senior Legal Administrator (Justice First Fellow) (Grade 5)
Department	Department of Law and Criminology
Reports to	Supervising Solicitor
Location	The Helena Kennedy Centre Heart of the Campus Collegiate Crescent Sheffield S10 2BQ
Grade/Salary	Grade 5 - commencing at £24,285 per annum
Interview Dates	Monday 6th February 2023 & Wednesday 8th February 2023

Based at Sheffield Hallam University, the Refugee Rights Hub offers free legal advice and support to refugees who want to be reunited with their family.

Job Description

JOB DESCRIPTION

Job Title:	Senior Legal Administrator (Justice First Fellow)	Reports to:	Supervising Solicitor
Faculty/ Directorate:	Department of Law and Criminology	Direct Reports:	N/A
Grade:	5	Role Profile:	AP501

Role Purpose:

To deliver a proactive and efficient legal administration service, supporting and advising on a range of processes and systems in relation to case information to assist in the delivery of support particularly for the Refugee Rights Hub. To work collaboratively to provide a multidisciplinary, inclusive and responsive service, ensuring customer service excellence and service compliance.

Professional Services Generic Responsibilities - Grade 5

Deliver customer service excellence, ensuring consistency and accuracy in accordance with relevant systems, processes and regulations.
Working collaboratively across Professional Services, to provide consistent and high quality service provision; liaise with stakeholders and colleagues; share information and represent area in working groups and meetings.
Embody the University's values both within and outside the organisation, role modelling behaviour and supporting equality, diversity and inclusion.
Work flexibly across Professional Services to accommodate peak periods and adapt to changing demands in service delivery. Provide operational support to the University's annual programme of activities, e.g. Open Days, Course Information Days, clearing, enrolment and graduation.
Promote the culture and vision of Professional Services, demonstrating a commitment to ongoing personal development.

Role Specific Responsibilities:

To provide advice, guidance and administrative support, adhering to service standards within the Refugee Rights Hub; under strict supervision provide a consistent and professional service which supports the delivery of our business;
- provide a professional, visible and proactive service, developing credibility and trust with a range of stakeholders
- undertake all aspects of the Justice Fellowship Programme as laid out in the JFF literature
- under supervision, support the Refugee Hub in complex casework and teaching
To support or lead, where appropriate, specific projects/ schemes/ areas of work and evaluate the impact and effectiveness; contribute to relevant initiatives within the Refugee Rights Hub as directed by the Supervising Solicitor e.g;
- work collaboratively with internal staff and external stakeholders to develop a bespoke migrant child settlement and nationality project/ pilot project.
To support the development and operation of administrative systems, record keeping within an agreed framework;

input data relating to all live client work and ensure strict records are kept throughout the development of the pilot project
ensuring all records are fully maintained and ready for inspection on the Hub legal casework management system; ensure the implementation of policies and procedures within the Hub.
assist with the preparation and completion of audits/reviews

To act as an initial point of escalation, providing more in-depth guidance and support for a diverse range of queries; maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy.
To contribute to the ongoing development of processes and procedures for the team, including guidelines and standards of good practice in the provision and maintenance of information, particularly in relation to refugee and wider migrant issues; actively promote change and support new ways of working within the Refugee Rights Hub
To assist with communications and the promotion of activities/services following an established set of protocols and principles, in collaboration with other areas as required; support the promotion of the Refuge Rights Hub e.g;

assist academic staff and students in creating external client relationships to strengthen the work of the Refugee Rights Hub
assist in the review and evaluation of the Refugee Rights Hub with clients and external stakeholders
assist in building and developing strategic relationships with external partners and stakeholders.

To coordinate a range of events, visits, training, meetings and appointments e.g. arrange facilities and hospitality; respond to queries, organise communications and mail outs; book travel arrangements; visas; itineraries/schedules.
To support the development of online resources, proactively ensuring currency and accuracy of information e.g. social media channels, designated websites, module diets
To provide support for a range of committees, forums and working groups; coordinating meetings, collating and disseminating information, room bookings, agendas, preparation of papers, minutes/note taking and follow up actions.

The above list is not exhaustive and, as such, it is expected that you will be responsible for related issues commensurate to the level of the role and commitments made under the JFF programme.

Training Contracts

Asylum Aid 2022 Barking and Dagenham Citizens Advice Bureau 2022 Children’s Legal Centre (University of Swansea) 2022 Coram Children’s Legal Centre 2022 Disability Law Service 2022 Dundee Law Centre 2022 Family Rights Group 2022 Greater Manchester Law centre 2022 Hammersmith and Fulham Law Centre 2022 Harrow Law Centre 2022 Housing Rights 2022 Liverpool Law Clinic 2022 Mary Ward Legal Centre 2022 Maternity Action 2022 Norfolk Community Law Service 2022 North East Law Centre 2022 Refugee Rights Hub 2022 Release Legal Emergency & Drugs Service 2022 South West London Law Centres 2022 The Community Law Partnership 2022

PERSON SPECIFICATION
Senior Legal Administrator (Justice First Fellow) (Grade 5)
Qualifications
Educated to Degree standard or equivalent Evidence of relevant continuous professional development
Capabilities (knowledge, skills, experience and behaviours)
Role Specific
Experience of carrying out a range of administration activities Experience of organising, supporting and delivering events/ projects/ training Experience of committee servicing, including note taking and follow up action Experience of working effectively in an environment of complex regulations and procedures (e.g social welfare law, with particular interest in refugee and wider migration law) Experience of working in a higher education context (preferably with a diverse range of stakeholders) Proficient in the use of Microsoft Office and web-based technologies including IT Software

Professional Services
Managing self and leading others - Foundation Level Delivering customer service - Fountation Level Communicating and engaging - Foundation Level Working collaboratively - Foundation Level
Seeing the bigger picture - Foundation Level Thinking commercially - Foundation Level Maximising digital and technological potential - Foundation Level
Planning - Foundation Level Taking evidence based decisions - Foundation Level Delivering results - Foundation Level

Organisation Detail

Based at Sheffield Hallam University, the Refugee Rights Hub offers free legal advice and support to refugees who want to be reunited with their family.

Job Description

Person Specification

Training Contracts

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