Host Organisation: Mary Ward Legal Centre

Krysta Yan

Krysta commenced her training contract in January 2021 at the Mary Ward Legal Centre (MWLC), where her main seats are Housing, Welfare Benefits and Debt.

Krysta developed an early interest in studying law for the advancement of social justice causes. This started with her involvement as a mentor at a youth literacy program in her home country of Guyana. During her studies at Queen Mary University of London, she continued her mentorship work as a part-time tutor, volunteer and volleyball coach in her community, working with organisations such as Tower Hamlets Council, ReachOut UK and Kith & Kids. While at Queen Mary, Krysta was also actively involved in the Queen Mary Pro Bono Society in its Human Rights Department and the Queen Mary Law Journal as its Managing Editor. She then continued her studies at BPP University and graduated with a distinction on the Legal Practice Course in 2018. While at BPP, she also worked as an editor for the BPP Human Rights Journal and a paralegal at a small high street firm. Krysta gained project management work experience within the software industry after graduating from BPP, taking on projects across various industries and sectors, including legal technology. She hopes to use this experience to support MWLC’s digital transformation projects.

Project

Having recognised that one of the main ways in which individuals seek help from and interact with MWLC is its website, Krysta’s project is focused on updating it to increase its accessibility and usability for external users (potential clients), and its efficiency for its internal users (MWLC).

The main objectives of her project are to provide ease of access on the platform and to increase the centre’s efficiency in handling client enquiries. The first objective would be achieved by ensuring that information is easy to read and easy to navigate by using easy-to-understand language in all content and simple menus and sub-menus in the website layout.

The second objective would be achieved by incorporating an interactive triage tool on the website, for example a chatbot, which would guide potential clients to provide useful information at the new enquiry stage. This tool would also enable more standardised information to be collected by MWLC, thereby increasing efficiency.

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